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This article has been published in: Ocula 20, The Place of the User in Design

authors: Carine Delanoë-Vieux (Université de Strasbourg (FR)), Marie Coirié (GHU Paris psychiatrie & neurosciences (FR)) , Justine Coubard-Millot (Vraiment Vraiment (FR)) and Xavier Figuerola (Vraiment Vraiment (FR))

Designing a patient’s journey, a key tool on the way to building a global hospitality experience within a new hospital building

language: french

publication date: October 2019

abstract: The lab-ah is a hospitality and innovation lab working at the heart of the University Hospitals of Paris for Psychiatry & Neurosciences. As a first step towards designing a global hospitable experience within the architectural program of the new building of a neurosciences-specialized hospital, lab-ah has initiated the study of a patient’s journey. Throughout this article, the authors reveal the emerging figure of the health care user. A figure whose subjectivity and autonomy are reinforced rather than denied.

keywords: design, hôpital, expérience, design, usager, hospitalité, hospital, experience, design, user, hospitality

OCULA-20-DELANOE-VIEUX-COIRIE-COUBARD-MILLOT-FIGUEROLA-L-experience-du-patient-en-design.pdf ➞ PDF [967Kb]

DOI: 10.12977/ocula2019-12

citation information: Carine Delanoë-Vieux, Marie Coirié, Justine Coubard-Millot and Xavier Figuerola, L’expérience du patient en design, une ressource pour la conception d’un parcours d’hospitalité dans un hôpital neuf, "Ocula", vol.20, n.20, pp.135-155, October 2019. DOI: 10.12977/ocula2019-12



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