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This article has been published in: Ocula 20, The Place of the User in Design

authors: Randolf Ramseyer (University of Applied Sciences Western Switzerland (CH)), Emmanuel Fragnière (University of Applied Sciences Western Switzerland (CH); University of Bath (UK)) , Benjamin Nanchen (University of Applied Sciences Western Switzerland (CH)) , Florian Evéquoz (University of Applied Sciences Western Switzerland (CH); University of Fribourg (CH)) and Grace Eden (Manchester Metropolitan University (UK))

Taking better account of the user in the design of public transport. Case study on autonomous shuttles in Sion

language: french

abstract: In the field of mobility, the arrival of autonomous transport systems is increasing. It is therefore essential to take into account the factors that will have an impact on the adoption of these systems by users. In general, for the implementation of a technology to be successful, the service provided by it must improve the comfort and safety of the user. In this article we present the immersion results of 21 users of the autonomous shuttle from the city of Sion in Switzerland. This study is the first step in a service design approach to optimize autonomous shuttles as a public mobility service.

citation information: Randolf Ramseyer, Emmanuel Fragnière, Benjamin Nanchen, Florian Evéquoz and Grace Eden, Mieux prendre en compte l’usager dans le design de transport public. Cas d’étude sur les navettes autonomes à Sion, "Ocula", vol.20, n.20, pp.47-56, October 2019. DOI: 10.12977/ocula2019-5

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