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This article has been published in: Ocula 20, The Place of the User in Design

authors: Elvire Bornand (Université de Nantes (FR)) and Jacky Foucher (Grrr (FR))

Making uses and users visible during a public policy design process. Feedback from work practices

language: french

abstract: Since more than thirty years, the « user » figure plays a central role in the modernization of public policies. Since the beginning of the 2010s, local public actors have multiplied the recourse to external service providers, working with on user-centered design approaches of public policies. The role the designers have to play on these projects raises some questions, even reveal tensions, on which the authors propose to encompass through a reflexive analysis of their own professional practice.

citation information: Elvire Bornand and Jacky Foucher, Faire exister usages et usagers au sein d’un processus de design des politiques publiques. Retour d’expérience, "Ocula", vol.20, n.20, pp.156-173, October 2019. DOI: 10.12977/ocula2019-13

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